IOM3 had an outdated website and a separate, bespoke CRM - ‘Concept’ by Advanced NFP. The fact that the website wasn't integrated with their CRM was causing numerous difficulties and sub optimal working practices. In addition, they felt their website wasn’t realising its full potential in terms of recruitment and engagement of their user base.
The main challenge was in the very complex technical requirements of the integration. IOM3 formed out of a number of mergers and with roots dating back to 1869, and therefore, like with many membership organisations, have intricate internal operational structures, systems and processes as well as a disparate and dispersed membership. The project as such was a complex digital transformation piece which touched many areas of the organisation and interfaced with numerous internal and external 3rd party systems.
IOM3 knew Drupal was their platform of choice, as the scalability and flexibility it offers is perfect for such a complex, bespoke project. They commissioned Pedalo , a London based web design agency known for their extensive experience with Drupal, to deliver the digital solution.